Update the form with the new field and you are back in business. Soon after redeploying your application, you get a number of new complaints. When they see the new phone number field, people start asking for even more fields. Some people want a fax number field, others want a mobile field. Some people even want more than one mobile field (boy modern life sure is hectic)! You could add another field for fax, and another for mobile, maybe two. What about if people have three mobile phones? What if they have ten? What if someone invents a phone for a place you've never thought of?